Job Description: Are you interested in representing AIRBUS Engineering in front of the customers? Are you motivated to influence Airbus business and customer satisfaction? Are you passionate about driving technical topics and delivering solutions? => If this is you, we invite you to be part of this enthusiastic, multi-cultural & global engineering community Your role as Component Performance Engineer You will be the Engineering focal point for a portfolio of FHS customers, and will drive their satisfaction while improving Airbus FHS business performance You will measure component reliability (NUR, MTBUR, NFF, LTR ...) and identify top critical drivers and tackle any other identified business offenders by using our set of short/mid or long term levers (GMTBUR claims, repair price/workscope challenge, retrofit decisions & prioritization, SISP/MISP opening, ...) You will prepare regular Technical Performance Reviews (TRM) for your customers and provide support to their daily operations You will work in a dynamic environment by collaborating with worldwide Airbus teams as FHS functions (SMRx), our overseas engineering teams and also Procurement (PESC), Supplier Management (SOP), Program Support (SBx) and benefit from the technical expertise of the whole Customer Support Engineering teams (1SYx). You will contribute to the regular review of our program cost base, to improve our competitiveness in this highly challenging market You will contribute to the enhancement of our Process, Method & Tools with a specific focus on process maturity, standardization & industrialization You will have the opportunity to deploy yourself in our Business development projects Candidate Requirements Engineering degree either specialized in aeronautics or with experience in airline business and operations Experience in airline maintenance operations / MRO Experience in PbH business Proven experience in Skywise Contour and Slate computing Ability to lead and coordinate complex activities Ability to work with pressure coming from customer operations urgency Team player - Highly concerned by customer care and service minded. Good coordination skills to deal with airline customers, Design Offices, vendors and other Airbus departments Autonomous & able to quickly adapt to constantly changing priorities Good presentation skills, both oral and written Motivated to develop strong relationships with internal stakeholders and our customers This role can involve some travel anywhere throughout the world to deliver technical review meetings to our airline customers Negotiation level in English Airbus Commercial Aircraft recherche un Ingénieur support client (f/h) pour rejoindre notre domaine In-Service Engineering basé à Toulouse, France . Vous serez le point focal ingénierie d'un portefeuille de clients du service "Airbus Flight Hours Services" et contribuerez à leur satisfaction tout en améliorant la performance opérationnelle des équipements sous contrat. Au sein de l'équipe Airline Engineering vous mesurerez la fiabilité des équipements, identifierez les équipements les plus critiques et leurs modes de pannes respectifs et lancerez les actions adéquates afin d'améliorer la satisfaction client tout en protégeant la profitabilité du service. Votre environnement de travail : Capitale mondiale de l'aéronautique et capitale européenne de la recherche dans le spatial, Toulouse est une ville dynamique du sud-ouest de la France desservie par un aéroport international. Idéalement située entre la mer Méditerranée et l'océan Atlantique et à proximité des Pyrénées, elle offre de nombreuses possibilités d'activités de plein air ! Parce que nous prenons soin de vous : Avantages financiers : Salaire attractif, accords d'intéressement et de participation, plan d'épargne salariale abondé par Airbus, plan d'actionnariat salarié sur la base du volontariat, avec attribution d'actions gratuites en fonction du nombre d'actions souscrites. Équilibre vie privée / professionnelle : Des jours de congés supplémentaires pour occasions spéciales et des options de transfert de congés, un comité d'entreprise proposant de nombreuses activités socio-culturelles et d'autres services. Bien-être / santé : couverture complémentaire des frais de santé et de prévoyance (incapacité, invalidité, décès