Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 92 000 collaborateurs pour un chiffre d'affaires de 23,2 milliards d'euros en 2023, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique. Safran est la 1ère entreprise du secteur aéronautique et défense du classement « World's Best Companies 2023 » du magazine TIME. Safran Aerosystems conçoit des solutions de haute technologie qui optimisent la performance des aéronefs et la sécurité des vols. Numéro 1 mondial des systèmes d'évacuation d'urgence et des systèmes oxygène pour l'équipage, Safran Aerosystems est également un acteur majeur des systèmes carburant et fluides. Descriptif missionAre you looking for new challenges? Are you interested in a multidisciplinary leadership position? Join us! Within Safran Seats Customer Support & Services, the Aftermarket Program & Customer Support Manager reports to the Senior Program Manager of Emirates He/she is responsible for the following activities for their clients' portfolio: - Manage aftermarket programs (in service and/or in development) within their clients' portfolio to ensure customer satisfaction and program profitability in line with the company's objectives, which include: o Working closely with sales, engineering, supply chain, front office and other departments if necessary to ensure that the delivered product meets the contractual and accepted definition by the customer while working to eliminate or adjust process issues that hinder the successful delivery of the client's program commitments. o Determine and monitor key performance indicators (KPIs) related to budget, warranty, and customer satisfaction. o Implement all necessary actions to ensure that the aftermarket budget and customer satisfaction align with the company's objectives. - Develop and maintain relationships with assigned customers, distributors, partners, and other Safran companies in the region. - Define and deploy aftermarket strategies, from S1 to S12 within Prompt (Safran's program management repository), for their clients' portfolio. - Align program strategies across Safran Seats Customer Support & Services for their clients' portfolio. - Contribute to responding to RFPs / RFIs / RFQs in the aftermarket market for their clients' portfolio. - Manage, with the support of all internal stakeholders (engineering, field support, front office, supply chain, etc.), in-service issues related to their clients' portfolio. - Continuously develop aftermarket program standards as part of continuous improvement efforts. Contribute to the identification of sales opportunities in the region to achieve forecasts and set objectives.