Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 110 000 collaborateurs pour un chiffre d'affaires de 31,3 milliards d'euros en 2025, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2025 » du magazine TIME. Rejoignez Safran Aerosystems : leader international dans la sécurité aéronautique, la gestion des fluides et du carburant. Notre force ? Innover pour la sécurité des vols (oxygène, évacuation, flottabilité) et piloter la transition vers une aviation décarbonée grâce aux carburants durables. 6 200 collaborateurs, 7 pays et un seul objectif : un ciel plus sûr. Parce que nous sommes persuadés que chaque talent compte, nous valorisons et encourageons les candidatures de personnes en situation de handicap pour nos opportunités d'emploi. Descriptif missionStep into the world of aviation excellence by joining a global leader in aircraft seating innovation, trusted by prestigious airlines worldwide. At Safran Seats, you will play a vital role at the heart of the action, working closely with Emirates Airlines and traveling across the Middle East region to provide essential technical support where it truly matters. Your mission: As a key member of our Field Support team based in the United Arab Emirates, you will be on the frontline, ensuring the optimal performance and reliability of our products within Emirates Airlines' fleet. Your technical expertise and customer-focused approach will make you a valued ambassador of the Safran brand in the region. Key Goals: o Serve as the central point of contact for customer technical support and product-related inquiries. o Cultivate strong customer relationships, understand their needs, and monitor satisfaction levels o Enhance the technical partnership with customers by providing valuable insights and promoting loyalty. o Champion Safran Seats' products and corporate image Primary Responsibilities: o Ensure the optimal performance of Seats in service: o Offer technical support, diagnostics, and configuration management to maintain equipment airworthiness and safety o Assist in implementing and planning working parties linked to service bulletins, retrofit operations and programs o Participate to Internal Entry Into Service reviews and preparation o Trainings of operators' maintenance crews o Facilitate effective communication between Safran Seats and operators: o Clarify technical reference documents o Organize and participate to Technical Review Meetings and aftermarket reviews o Facilitate communication between operators and Product Support Teams o Monitor and oversee technical actions carried out in collaboration with customers o Support and promote Safran Seats products and services o Contribute to product and service enhancement: o Identify and capture operators' perceptions and requirements in the field. o Propose corrective actions and improvement strategies. o Data management: o Maintain up-to-date information on the fleet, customers, and competitor fleets. o Customer insight: Maintain a thorough understanding of customer operations