Description du poste : L'Agent At Your Service (H/F) assure un service de qualité pour satisfaire la clientèle et n'hésite pas à aller au-delà des attentes du client pour répondre à tous ses besoins. Il aura pour missions principales de : Satisfaction clients et qualité***Présenter et promouvoir l'établissement, les différentes marques existant chez Marriott et tous les produits qui s'y rapportent, * Assurer un accueil téléphonique et physique, s'assurer des prises en charges des demandes de manière chaleureuse, efficace et de qualité conforme aux standards, * S'assurer que les clients passent un agréable séjour par différentes tâches mises en place avec l'équipe des Guest Relations, et les équipes de l'hébergement, * Communiquer à son responsable toute anomalie, * Régler les litiges éventuels, les reporter à ses supérieurs de façon à satisfaire les clients et les fidéliser, * Connaître les différents services proposés à la clientèle afin de pouvoir répondre rapidement à leurs demandes, * Connaître la carte du Room Service et être à même de conseiller le client et de faire de la vente additionnelle, * Participer aux « taste panels » afin d'avoir une meilleure connaissance des produits de la carte, * Fidéliser les clients du programme Marriott BONVOY en étant à même de les renseigner sur leurs droits et avantages * Veiller à la mise à jour des informations afin de donner à la clientèle une information juste et rapide At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.