We're looking for a Logistics Coordinator to join our team and support our growing operations! You'll be part of the Operation team, led by Alexandre Pegat, Head of Operations. Within the Logistics team, you'll collaborate with: Customer Relations: Ensure an outstanding customer experience at every stage, from first contact to the delivery. Camille, your manager, overseeing logistics and customer relations Paula & Tou-Zeu, your fellow Logistics Coordinators Together, you'll tackle logistics and customer challenges head-on! You'll also work closely with the Sales & Ops teams to ensure smooth order processing and seamless logistics. Objective: Manage client relationships and logistics, ensuring smooth order processing and fulfillment. Your Key Responsibilities - Order Management: Process e-commerce and B2B orders, create customer files, and manage purchase orders. - Delivery Coordination: Schedule and track deliveries, liaise with service providers, and oversee inventory. - Customer Relations: Ensure customer satisfaction, handle incident follow-ups, and manage SAV tickets. - Billing & Dispute Management: Send invoices, follow up on payments, and resolve any disputes. - ERP & Data Management: Maintain accurate records in NetSuite (ERP), create new accounts, and handle quotes. Want to be part of our adventure and have a direct impact on our growth? Apply now! What We Offer - Competitive Salary & BSPCE - Mobility package - Swile meal card: €9/day - Health coverage through Alan - Remote work: 2 days/week (if based in Paris) - Regular team events &Biannual company retreats Profil recherché: - Experience: 3 to 5 years in logistics/customer service with a strong understanding of logistics challenges. - Business Mindset: Comfortable with stock and order management, you know how to anticipate and structure processes. - Enterprise Experience: You've managed complex sales and B2B accounts. - International Mindset: You've worked in European markets and are fluent in English. - Digital Tools: Proficient in Google Suite, Notion, CRM (HubSpot), and if you're familiar with NetSuite (ERP), that's a big plus! In addition, you are naturally organized, love challenges, and are a problem solver - join us and make an impact! Déroulement des entretiens - 30-min HR call withAmélie, our HR Manager. - Business case interview with Camille &Alexandre. - Culture fit interview with the team.