Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME.Descriptif missionAs part of the customer team of Safran Aircraft Engines, the Customer Operation Manager will work to support the operational requirements and uphold the commitments outlined in the CFM agreements with IndiGo Airlines. Acting as a key liaison between internal teams and the customer, the COM will be responsible for the following responsibilities. For such an operational position, the COM will be frequently required to travel to SAFRAN and GE MRO facilities as well as France headquarter. Creativity and good social soft skills in order to integrate and be part of our customer team are key for this position. ________________________________________ Key Responsibilities: 1. On-Wing Monitoring - Removal Plan a. Be aware of on-wing BSI conditions and coordinate regularly with IndiGo to anticipate and confirm engine removals. Work in partnership with FSE and customer and maintain removal plan updated, 2. Engine Removal & Shop Induction a. Once removal is confirmed by IndiGo, coordinate with the FTM and MRO network planning to confirm shop assignment according to capability - capacity and ensure timely shipment of the engine. 3. Purchase Order Management a. Upon confirmation of shop assignment, initiate and process Purchase Orders (PO), OTP, and share the same with the designated shop. 4. Gate-00 Coordination a. Lead the Gate-00 call with the shop prior to induction. 5. Critical Parts Tracking a. Maintain oversight on availability and stock of key COP parts such as Combustor, HPT Case, etc. 6. Engine Database & Removal Planning a. Maintain and update the engine database based on long-term removal forecasts. b. Refine and adjust the plan weekly based on latest removal inputs from IndiGo and FTM/CT. 7. RTI Process Performance and Ownership a. Take full ownership of the physical RTI (Removal-to-Induct) process and ensure timely intervention on key items such as PO issuance, logistics/transportation, and Gate-00 call. b. In partnership with FTM, Measure, and maintain dashboard of all key activities from removal to engine readiness for induction at shop, ( po, ws, transportation, pre BSI and coordination if any). Maintaining a good performance of the process will be key. 8. Customer Fleet stability a. Maintain customer fleet stability : in partnership with Customer Team as well as Customer fleet planning, organize review of short, mid and long term customer fleet stability and propose recovery actions as needed 9. MRO Work In Progress Management a. Coordinate with engine owners and shop visit managers throughout the network, the correct progress of customer engine shop visits : take actions and further decisions to secure Turn around Time 10. Customer Engagement a. Schedule and attend weekly visits to the IndiGo office to address open points and maintain strong customer rapport.