Our Customer Care Department is looking for a dynamic, motivated Customer Care Specialist based in our office in paris to contribute to the development of our presence across our European market. This role will ensure day-to-day business relationship management between both partners (B2B) as well as clients (B2C) and include the following: Liaise between the guest and hotels: modification of reservations, handling special requests and inquiries by phone and e-mail Coordination of reservation requests including eventual book-out situations Processing reviews, complaints, and claims via several online tools and CRMs Deliver a high level of guest satisfaction management (we offer a 100% response service) Moderation of hotel partner exchanges (availabilities, new property pictures, offer improvement etc.) Constant collaboration with account managers to optimize and improve the performance of a vast partner portfolio Building productive commercial relationships with accommodation partners across multiple markets and cities around the world: from Italy and beyond! This job is for you if : You are fully fluent English + French You have an excellent communication and sense of diplomacy Hospitality experience desired: front desk, guest relations, or reception is ideal You are ease with internet tools including Google Suite, Microsoft Office, Excel etc You are dynamic, reactive, and able to prioritize busy workloads You'll get : fixed compensation variable compensation Start: ASAP Schedule : weekends worked / Days off : Thursday and Friday Corporate events The package includes a comprehensive healthcare plan Career opportunities in a fast-paced, rapidly growing environment! Recruitment process HR Call Interview Interview with Head of Customer Care Language test In compliance with GDPR regulations in place, DAYUSE commits to only collecting information relevant for recruitment purposes and retaining this information for a finite period of time. By applying for this job offer, the candidate agrees to give his legal consent for the transmission of his personal information.